Terms & Conditions

AstraRelay provides communication infrastructure for trades businesses, including missed-call capture, lead classification, operational notifications, and related integrations. We may update or modify features over time.

You are responsible for maintaining the security of your account credentials and for activity under your account. You agree to use the service lawfully and not to misuse it, interfere with its operation, or attempt unauthorized access.

Your plan. The fees for the service are those stated in your checkout page, order form or signed agreement with AstraRelay (your “Plan”). Fees are in U.S. dollars and exclude taxes.

Payment authorization. By adding a payment card at checkout, you authorize AstraRelay and its payment processor, Stripe, to store the card and to charge it automatically for all fees under your Plan, on the schedule below, until your Plan ends. You confirm that you are authorized to use the card. You can replace your card at any time by contacting us at support@astrarelay.com.

Free period. If your Plan includes a free period, no fee is charged during it. The date of your first charge is shown at checkout and is always the first day of a calendar month. AstraRelay may extend a free period at its discretion by notice to you; an extension moves your first charge, and any later scheduled price change in your Plan, by the same number of months.

Billing date. After any free period, fees are charged monthly, in advance, on the first day of each calendar month (Mountain Time), for that month’s service.

Automatic renewal. Your Plan renews automatically each month until it is cancelled under Section 04. You will not be charged after cancellation takes effect.

Scheduled and changed prices. Price changes stated in your Plan (for example, an introductory rate for a set number of months followed by a higher rate) apply automatically on the stated date. AstraRelay may otherwise change the fees for a Plan on at least 30 days’ notice by email; the new fee applies from the first billing date after the notice period. Price changes never apply to a month already charged.

Taxes. You are responsible for any sales, use, value-added or similar taxes on the fees, other than taxes on AstraRelay’s income. If AstraRelay is required to collect a tax, it will be added to your charge.

Failed payments. If a charge is declined, our payment processor may retry it and we will notify you. If you have not provided a working card within 7 days after that notice, AstraRelay may pause the service until payment is made, and may end your Plan under Section 04 if payment is not made within 15 days after that notice. No late fees apply.

Refunds. Fees are non-refundable, including for a partial month after cancellation, except where your Plan provides a refund (such as a performance guarantee) or the law requires one.

Billing questions and disputes. Receipts are sent to your billing email. If you believe a charge is wrong, contact support@astrarelay.com within 60 days of the charge, before disputing it with your card issuer, so we can correct it. AstraRelay may pause the service while a card dispute is open.

Term. Your Plan starts when you complete checkout or sign an agreement with AstraRelay and continues month to month until cancelled.

Cancellation by you. You may cancel at any time, for any reason, by email to support@astrarelay.com. Cancellation takes effect immediately when we receive it, with no cancellation fee. No further charges are made; fees already charged are not refunded except as Section 03 provides.

Suspension or termination by AstraRelay. AstraRelay may pause or end the service if (a) payment is not made as described in Section 03, (b) you use the service unlawfully or in a way that puts AstraRelay’s text-messaging registrations at risk, or (c) you materially breach these Terms and do not cure the breach within 15 days after notice. AstraRelay may also end a Plan for convenience on 30 days’ notice, with a refund of any fees paid for service after the end date.

After cancellation. If you ask within 30 days after cancellation, AstraRelay will export your lead and conversation data in a standard format within 15 business days. AstraRelay deletes your data within 60 days after cancellation, except billing and tax records and information we must keep by law, and data kept in aggregated, de-identified form.

The service, including its software, design, and content, is owned by AstraRelay LLC and protected by applicable law. These Terms do not grant you any ownership rights in the service.

The service is provided “as is” and “as available,” without warranties of any kind, express or implied, except as stated in your Plan. AstraRelay does not warrant any particular amount of revenue, jobs or leads.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits. Except for your obligation to pay fees, each party’s total liability arising out of or relating to the service or these Terms is limited to the greater of the fees you paid AstraRelay in the six (6) months before the claim arose or one thousand five hundred U.S. dollars ($1,500).

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Denver County, Colorado.

If you have signed an agreement with AstraRelay, such as a Founding Partner Agreement, or an order form, that document controls wherever it conflicts with these Terms, including on fees, guarantees, cancellation and liability. These Terms apply to everything that document does not address.

We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above and sent by email to account owners at least 30 days before they take effect. Continued use of the service after that date is acceptance of the changes. Changes to fees are made only as Section 03 describes and never apply to a month already charged.

Questions about these Terms? Email support@astrarelay.com.